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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna Dawson

Donna Dawson

November 1, 2024

5  out of  5
rating by Donna Dawson
"Great customer service !!!"
We responded:
"Thank you, Donna! We are so glad to have you apart of our family!"
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Julianne Willa

November 1, 2024

5  out of  5
rating by Julianne Willa
"Lauren Day gave me great help today"
We responded:
"I'm so glad Lauren could help you! Never be afraid to call the office, we are here to help you with whatever you may need!"
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Laura Humbert

October 31, 2024

5  out of  5
rating by Laura Humbert
"I have been with Mike's office for years. They have been amazing to work with and I always recommend them to friends."
We responded:
"Laura, you are so kind! Thank you for being a loyal customer and we hope your friends are just as happy and protected as you :)"
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Kimberly Bennett Baker

October 31, 2024

5  out of  5
rating by Kimberly Bennett Baker
"I’ve been with Kremer State Farm Insurance ever since I can remember, over 25 years! I specifically communicate with Jennifer and Lauren. Both are wonderful and very helpful! The entire office is always amazingly helpful and go the extra mile. I recently had unfortunate circumstances where I was vandalized. They have been there for me every step of recovering from the this unfortunate experience and checking in on me often. I would highly recommend Kremer State Farm Insurance."
We responded:
"Kim, thank you for your feedback and being such a loyal customer. Sometimes our job involves helping people during hard times, it is our goal our customers like you feel our care and concern to make sure you come out of the situation as protected as possible. "
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Shannon Tracey

October 28, 2024

5  out of  5
rating by Shannon Tracey
"Lauren and the other folks at Kramer Insurance are the best!"
We responded:
"You're the best! "
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Carolyn Hunsicker

October 22, 2024

5  out of  5
rating by Carolyn Hunsicker
"Wonderful, trustworthy people! Couldn’t be more pleased with the level of integrity and commitment."
We responded:
"Carolyn, we are so happy you are our customer! Thanks so much for your feedback, we pride ourselves on our integrity and we are so glad you feel it! "
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Matt S.

October 20, 2024

5  out of  5
rating by Matt S.
"Kremer Insurance Agency has taken care of our insurance needs for over 23 years. We met with Lauren recently to go over all of our policies. She is very knowledgeable, patient, and answered all of our questions. We even saved a few dollars by tailoring our coverage to just what we needed!"
We responded:
"Matt, thank you for being such a loyal customer! We are so glad we could keep you and your loved ones well protected AND save you some money. Isn't that the best?!?"
Profile photo of Jared Sordon

Jared Sordon

August 21, 2024

5  out of  5
rating by Jared Sordon
"I have been happily insured with the Kremer agency for years now. Jennifer and Lauren are always prompt, polite and on top of everything from small questions regarding policies to helping navigate a total vehichle loss. This is without a doubt a dedicated team of people that will make it their business to help you when you need it most."
We responded:
"Jared, thanks so much for being a loyal customer. We try our best to be there when you need us. As always, if you ever need anything swing by or give us a call!"
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Tom Deveny

August 17, 2024

5  out of  5
rating by Tom Deveny
"Lauren Day gave me good help today."
We responded:
"So glad you had a good experience, Tom! Always here to help! "
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Frank Taylor

August 7, 2024

5  out of  5
rating by Frank Taylor
"Have been well cared for over the years by the likes of Lauren, Jennifer, and the rest of the crew there at Kramer. Always responsive, quick to answer any questions, proactive in situations…and all of it done with kindness and patience… couldn’t be happier with them!"
We responded:
"Thanks so much for the review, Frank! We make it a priority to make sure our customers are well taken care, and we are so proud that you feel it. We are always a phone call away or a visit in the office if you need help, or just some friendly conversation. :)"
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Suzie

July 27, 2024

5  out of  5
rating by Suzie
"I had a phone appointment with Jennifer . She was extremely kind and helpful in going over my policies to make sure I had the best coverage for my needs . She took time to explain as well as suggest options to better suit me . I’m happy I made the switch to their office . I do recommend them highly for your insurance needs. My interactions with all the staff have been very pleasant and helpful ."
We responded:
"Thank you so much for the review, Suzie! We are thrilled to hear Jennifer was able to make sure you were covered and comfortable. Our goal as an agency is to not only make sure our customers are happy with their coverage, but also happy with their interactions with us. If there is anything else we can help in the future, always feel free to reach out. We are so glad you are a part of our State Farm Family!"
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Dave Flora

July 23, 2024

5  out of  5
rating by Dave Flora
"Jan Flora posting - in response to my concerns about the increases in my auto and homeowners insurance, Jennifer Marshall scheduled a phone call to thoroughly discuss the issues. Prior to the call, Jennifer looked at the policies, prior premiums and other history. She called promptly and we spent 1.5 hrs going through the documents. Jennifer provided information related to the increases and ways costs might be reduced and reasons for increases. Our time also included a review of coverages to ensure we are adequately covered. Jennifer was informed, knowledgeable and very helpful. Her manner inspires trust and I am grateful for her time and the "homework" she did so that our call would be thorough and an efficient use of our time."
We responded:
"Jan (and Dave) thank you so much for the positive feedback. Kremer Agency takes pride in gaining and maintaining your trust and the trust of all our customers. We strive to make sure we really know our customers situations, so they don't only have coverage, but the BEST coverage to serve their life. We are so proud that Jen took her time to make you feel this way. We are always here when you need support. Thanks again! "
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Ryan Nazelrod

March 9, 2024

5  out of  5
rating by Ryan Nazelrod
"They did a wonderful job walking me through all the steps of an auto claim. I was very thankful for their service in this matter."
We responded:
"Thanks for the review, Ryan! We like to know that are customers aren't only taken care of, but that it's as easy and comfortable has possible. We are here to make sure your income and assets are protected, and that you are happy. "
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Megan Cartee

February 5, 2024

5  out of  5
rating by Megan Cartee
"This is most AMAZING branch in MD. The owners and their staff have always been very helpful, understanding and supportive. It brings me so much joy to be apart of statefarm insurance. I greatly appreciate everything they do for me and then some. So big shout out to Mike,Betsey, and both Lauren 's again thank you so much !!!!!!!!!"
We responded:
"Thanks for the review, Megan! It makes us JOY to have such wonderful customers. "
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Kevin Sauber

January 25, 2024

5  out of  5
rating by Kevin Sauber
"Amazing staff amazing help amazing all the way around I can't thank them enough for everything they have done for my family and more importantly myself. If anyone needs or wants insurance definitely go here because they are the most understanding people in the whole world! 100/100"
We responded:
"Thank you, Kevin! We appreciate you. We strive to make our customers feel comfortable and covered, we are so glad you feel this way! We look forward to serving you for years to come. "
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Chrissy Warner

December 4, 2023

5  out of  5
rating by Chrissy Warner
"Mike Kremer and his staff in the Westminster office (including Jennifer, Lauren and Betsy) have been very helpful to myself and my family. They are kind and efficient and their attention to detail is a wonderful breath of fresh air. Their friendly spirit makes things a lot easier and more of a pleasant experience every time I talk to them. Jennifer has been exceptionally helpful and has gone above and beyond to get our items taken care of 😊"
We responded:
"Thanks for such an awesome review, Chrissy! We think Jennifer is exceptional too ;) We are so happy you feel protected and confident with us! We are so glad you are a part of our family!"
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Thomas Dale

November 18, 2023

5  out of  5
rating by Thomas Dale
"This is one of the best agencies I've ever been with. Betsy has gone out of her way to make my family and I feel safe and comfortable. Everyone in this office is professional, helpful and just nice people to talk with. I can't recommend this agency enough. Thanks Betsy!!"
We responded:
"Thomas, thanks so much for your kind words! It is not only our goal to make sure our customers income and assets are protected but that they feel as comfortable as family. We are so glad you feel this way and we hope you are part of our family for years to come! "
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Kyle Addicks

October 8, 2023

5  out of  5
rating by Kyle Addicks
"I was transferred to this agent when Calvin in Hampstead shut his doors. I loved Calvin's office and all the people that worked there. I was nervous, but Mike Kremer's office welcomed me, requested a meeting to just introduce themselves, and reviewed everything with me. I met with Mike Kremer as an introduction. From there I've dealt mainly with Jennifer Marshall. She is personable, professional, and very helpful. There have been a few times where she explained and helped me with different details of a claim that I would have never known or would have been lost. She gives me the feeling that Kevin did at Calvins office. I'm 100% comfortable knowing I have someone that has my back other than a 1-800 number."
We responded:
"Kyle, we know switching a trusted agent can be nerve wracking. We are so glad you found us, and we give you the same confidence as your previous agent did. We work hard to make sure our clients' income and assets are protected and most importantly that you feel right at home. Thank you for the feedback, we look forward to a long relationship with you! "
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Aj Bumbray

September 29, 2023

5  out of  5
rating by Aj Bumbray
"Jennifer was amazing! She took care of everything in a quick efficient fashion. Made me feel comfortable and explained everything in a matter of minutes. Ill be back for auto insurance."
We responded:
"AJ, we agree, Jen is wonderful ;)! We are so glad you were able to work with her to get your needs taken care of in an efficient and productive manner. We like to make sure our clients are taken care of. We look forward to having you in our family for years to come. Thanks for the feedback."
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Kareem Rich

July 17, 2023

5  out of  5
rating by Kareem Rich
"I had an extremely wonderful experience dealing with the awesome people at this insurance agency. The lady who helped me was informative and gave great insight as to what they offered. Specifically Mrs. Betsy Kremer was so nice and did everything in her power to see to it that I was insured and completely satisfied with my service. I would recommend anyone to this agency because you will be overwhelmingly satisfied with the service they provide. Thank you Mrs. Betsy for helping me get back on the road. You and all the staff are the best."
We responded:
"Kareem, thank you so much for such a thoughtful and kind review. We do our best to make sure new and old customers are comfortable and covered! Looking forward to working with you for many years!"
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Evelyn Beall

March 8, 2023

5  out of  5
rating by Evelyn Beall
"They are so sweet.they are so much help with my cars and business"
We responded:
"Thanks so much for your feedback, Evelyn. We try to give our customers the best coverage and protection, but we like to feel like more than just an insurance agency."
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william johnson

February 7, 2023

5  out of  5
rating by william johnson
"When you ask them for assistance and or information, Jennifer and the Team are always right there ready and willing to help you in any possible!"
We responded:
"Thanks for the feedback, William! We like to help in any way we can to make sure your income and assets are secure. As always, if you ever need anything, please reach out :)"
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Karen Abidi

January 16, 2023

5  out of  5
rating by Karen Abidi
"Always friendly and fast service"
We responded:
"Thanks, Karen! We always like to make our customers feel comfortable and covered, without hassle. We appreciate you! "
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Diana Burek

November 11, 2022

1  out of  5
rating by Diana Burek
"This is one of the worst agency's to do business with. I called for pricing and was told by Lauren Hersh that she could save money from my current insurance company. I got a quote but then I was informed that the rates were going up. I canceled both the homeowners policy and auto policy. I received an email from my mortgage company that my homeowners policy was paid. How can you send a bill if the policy was canceled? Fraud if you ask me. That office does not return phone calls until you call customer care. Stay as far away from them as you can."
We responded:
"Diana, we are so sorry your experience with our agency didn't go as expected. We pride ourselves in going above and beyond for our clients. If there is anything else we can do for to further resolve this situation, please feel free to contact the office. "
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Brenda Robinson

November 7, 2022

5  out of  5
rating by Brenda Robinson
"Wonderful staff, great place to go for Insurance."
We responded:
"Thank you - we're here to make sure you have the right policies and coverages to protect your family. We were more than happy to lend a hand whenever we can. Thank you for your loyalty to our family business."