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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jared Sordon

Jared Sordon

August 21, 2024

5  out of  5
rating by Jared Sordon
"I have been happily insured with the Kremer agency for years now. Jennifer and Lauren are always prompt, polite and on top of everything from small questions regarding policies to helping navigate a total vehichle loss. This is without a doubt a dedicated team of people that will make it their business to help you when you need it most."
We responded:
"Jared, thanks so much for being a loyal customer. We try our best to be there when you need us. As always, if you ever need anything swing by or give us a call!"
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Tom Deveny

August 17, 2024

5  out of  5
rating by Tom Deveny
"Lauren Day gave me good help today."
We responded:
"So glad you had a good experience, Tom! Always here to help! "
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Frank Taylor

August 7, 2024

5  out of  5
rating by Frank Taylor
"Have been well cared for over the years by the likes of Lauren, Jennifer, and the rest of the crew there at Kramer. Always responsive, quick to answer any questions, proactive in situations…and all of it done with kindness and patience… couldn’t be happier with them!"
We responded:
"Thanks so much for the review, Frank! We make it a priority to make sure our customers are well taken care, and we are so proud that you feel it. We are always a phone call away or a visit in the office if you need help, or just some friendly conversation. :)"
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Suzie

July 27, 2024

5  out of  5
rating by Suzie
"I had a phone appointment with Jennifer . She was extremely kind and helpful in going over my policies to make sure I had the best coverage for my needs . She took time to explain as well as suggest options to better suit me . I’m happy I made the switch to their office . I do recommend them highly for your insurance needs. My interactions with all the staff have been very pleasant and helpful ."
We responded:
"Thank you so much for the review, Suzie! We are thrilled to hear Jennifer was able to make sure you were covered and comfortable. Our goal as an agency is to not only make sure our customers are happy with their coverage, but also happy with their interactions with us. If there is anything else we can help in the future, always feel free to reach out. We are so glad you are a part of our State Farm Family!"
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Dave Flora

July 23, 2024

5  out of  5
rating by Dave Flora
"Jan Flora posting - in response to my concerns about the increases in my auto and homeowners insurance, Jennifer Marshall scheduled a phone call to thoroughly discuss the issues. Prior to the call, Jennifer looked at the policies, prior premiums and other history. She called promptly and we spent 1.5 hrs going through the documents. Jennifer provided information related to the increases and ways costs might be reduced and reasons for increases. Our time also included a review of coverages to ensure we are adequately covered. Jennifer was informed, knowledgeable and very helpful. Her manner inspires trust and I am grateful for her time and the "homework" she did so that our call would be thorough and an efficient use of our time."
We responded:
"Jan (and Dave) thank you so much for the positive feedback. Kremer Agency takes pride in gaining and maintaining your trust and the trust of all our customers. We strive to make sure we really know our customers situations, so they don't only have coverage, but the BEST coverage to serve their life. We are so proud that Jen took her time to make you feel this way. We are always here when you need support. Thanks again! "
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Ryan Nazelrod

March 9, 2024

5  out of  5
rating by Ryan Nazelrod
"They did a wonderful job walking me through all the steps of an auto claim. I was very thankful for their service in this matter."
We responded:
"Thanks for the review, Ryan! We like to know that are customers aren't only taken care of, but that it's as easy and comfortable has possible. We are here to make sure your income and assets are protected, and that you are happy. "
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Megan Cartee

February 5, 2024

5  out of  5
rating by Megan Cartee
"This is most AMAZING branch in MD. The owners and their staff have always been very helpful, understanding and supportive. It brings me so much joy to be apart of statefarm insurance. I greatly appreciate everything they do for me and then some. So big shout out to Mike,Betsey, and both Lauren 's again thank you so much !!!!!!!!!"
We responded:
"Thanks for the review, Megan! It makes us JOY to have such wonderful customers. "
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Kevin Sauber

January 25, 2024

5  out of  5
rating by Kevin Sauber
"Amazing staff amazing help amazing all the way around I can't thank them enough for everything they have done for my family and more importantly myself. If anyone needs or wants insurance definitely go here because they are the most understanding people in the whole world! 100/100"
We responded:
"Thank you, Kevin! We appreciate you. We strive to make our customers feel comfortable and covered, we are so glad you feel this way! We look forward to serving you for years to come. "
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Chrissy Warner

December 4, 2023

5  out of  5
rating by Chrissy Warner
"Mike Kremer and his staff in the Westminster office (including Jennifer, Lauren and Betsy) have been very helpful to myself and my family. They are kind and efficient and their attention to detail is a wonderful breath of fresh air. Their friendly spirit makes things a lot easier and more of a pleasant experience every time I talk to them. Jennifer has been exceptionally helpful and has gone above and beyond to get our items taken care of 😊"
We responded:
"Thanks for such an awesome review, Chrissy! We think Jennifer is exceptional too ;) We are so happy you feel protected and confident with us! We are so glad you are a part of our family!"
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Thomas Dale

November 18, 2023

5  out of  5
rating by Thomas Dale
"This is one of the best agencies I've ever been with. Betsy has gone out of her way to make my family and I feel safe and comfortable. Everyone in this office is professional, helpful and just nice people to talk with. I can't recommend this agency enough. Thanks Betsy!!"
We responded:
"Thomas, thanks so much for your kind words! It is not only our goal to make sure our customers income and assets are protected but that they feel as comfortable as family. We are so glad you feel this way and we hope you are part of our family for years to come! "
Profile photo of Kyle Addicks

Kyle Addicks

October 8, 2023

5  out of  5
rating by Kyle Addicks
"I was transferred to this agent when Calvin in Hampstead shut his doors. I loved Calvin's office and all the people that worked there. I was nervous, but Mike Kremer's office welcomed me, requested a meeting to just introduce themselves, and reviewed everything with me. I met with Mike Kremer as an introduction. From there I've dealt mainly with Jennifer Marshall. She is personable, professional, and very helpful. There have been a few times where she explained and helped me with different details of a claim that I would have never known or would have been lost. She gives me the feeling that Kevin did at Calvins office. I'm 100% comfortable knowing I have someone that has my back other than a 1-800 number."
We responded:
"Kyle, we know switching a trusted agent can be nerve wracking. We are so glad you found us, and we give you the same confidence as your previous agent did. We work hard to make sure our clients' income and assets are protected and most importantly that you feel right at home. Thank you for the feedback, we look forward to a long relationship with you! "
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Aj Bumbray

September 29, 2023

5  out of  5
rating by Aj Bumbray
"Jennifer was amazing! She took care of everything in a quick efficient fashion. Made me feel comfortable and explained everything in a matter of minutes. Ill be back for auto insurance."
We responded:
"AJ, we agree, Jen is wonderful ;)! We are so glad you were able to work with her to get your needs taken care of in an efficient and productive manner. We like to make sure our clients are taken care of. We look forward to having you in our family for years to come. Thanks for the feedback."
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Kareem Rich

July 17, 2023

5  out of  5
rating by Kareem Rich
"I had an extremely wonderful experience dealing with the awesome people at this insurance agency. The lady who helped me was informative and gave great insight as to what they offered. Specifically Mrs. Betsy Kremer was so nice and did everything in her power to see to it that I was insured and completely satisfied with my service. I would recommend anyone to this agency because you will be overwhelmingly satisfied with the service they provide. Thank you Mrs. Betsy for helping me get back on the road. You and all the staff are the best."
We responded:
"Kareem, thank you so much for such a thoughtful and kind review. We do our best to make sure new and old customers are comfortable and covered! Looking forward to working with you for many years!"
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Evelyn Beall

March 8, 2023

5  out of  5
rating by Evelyn Beall
"They are so sweet.they are so much help with my cars and business"
We responded:
"Thanks so much for your feedback, Evelyn. We try to give our customers the best coverage and protection, but we like to feel like more than just an insurance agency."
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william johnson

February 7, 2023

5  out of  5
rating by william johnson
"When you ask them for assistance and or information, Jennifer and the Team are always right there ready and willing to help you in any possible!"
We responded:
"Thanks for the feedback, William! We like to help in any way we can to make sure your income and assets are secure. As always, if you ever need anything, please reach out :)"
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Karen Abidi

January 16, 2023

5  out of  5
rating by Karen Abidi
"Always friendly and fast service"
We responded:
"Thanks, Karen! We always like to make our customers feel comfortable and covered, without hassle. We appreciate you! "
Profile photo of Diana Burek

Diana Burek

November 11, 2022

1  out of  5
rating by Diana Burek
"This is one of the worst agency's to do business with. I called for pricing and was told by Lauren Hersh that she could save money from my current insurance company. I got a quote but then I was informed that the rates were going up. I canceled both the homeowners policy and auto policy. I received an email from my mortgage company that my homeowners policy was paid. How can you send a bill if the policy was canceled? Fraud if you ask me. That office does not return phone calls until you call customer care. Stay as far away from them as you can."
We responded:
"Diana, we are so sorry your experience with our agency didn't go as expected. We pride ourselves in going above and beyond for our clients. If there is anything else we can do for to further resolve this situation, please feel free to contact the office. "
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Brenda Robinson

November 7, 2022

5  out of  5
rating by Brenda Robinson
"Wonderful staff, great place to go for Insurance."
We responded:
"Thank you - we're here to make sure you have the right policies and coverages to protect your family. We were more than happy to lend a hand whenever we can. Thank you for your loyalty to our family business."
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Brett Maiese

October 26, 2022

5  out of  5
rating by Brett Maiese
"Mike Kremer State Farm is bar non the most pleasurable way to deal with an insurance company. Most time you need your insurance it’s not very pleasant but I must say I’ve never feared or felt dread when using my agent. The staff are very friendly, helpful and just a pleasure to interact with. In my experience if you have an issue of any sort give them a call and it will be resolved I’ve a very timely manor."
We responded:
"Brett, we are so glad you feel at ease whenever you need help with protecting your income and assets. Insurance should make you feel secure, and we are so glad you do. Our customers are so important to us, and we are so glad you are a part of our family. "
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Peter Androshuk

October 26, 2022

5  out of  5
rating by Peter Androshuk
"I just got out of the hospital couple days it was about 334 in the afternoon I locked my car by accident with my keys wallet phone immediately panicked but then they called Kramer insurance that’s the answer the phoneIt was Betsy she called the local locksmith and your road within the half hour thank you very much and God bless Kramer insurance. I’ve been with him close to 12 to 15 years they always been there for me and reminded me thank you very much"
We responded:
"Peter, we are so glad we were able to help you! Our customers are like family to us, and we want to help anyway we can: we strive to do more than just write policies - we truly care about our customers. Thank you for your loyalty with the Kremer Agency. "
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Betty Robson

August 31, 2022

5  out of  5
rating by Betty Robson
"These girls are awesome"
We responded:
"Thanks, Betty! We think you are awesome too! We are so happy to protect you, your assets and are apart of our family."
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Owen S. makell

July 19, 2022

4  out of  5
rating by Owen S. makell
"Very professional and experienced. Gave me discounts for multiple policies. So far all rates are reasonably priced. Would recommend to all who are in need of any type of insurance."
We responded:
"Thank you, Owen! We pride ourselves in helping you find the best coverage at the best price to protect your income and assets. We are so glad you are apart of our family."
Profile photo of Jessica Beall

Jessica Beall

July 1, 2022

5  out of  5
rating by Jessica Beall
"Lauren is the absolute best! She truly cares abour her customers and works to save you money. You won't be disappointed if you give her a call!"
We responded:
"Thanks for the input, Jessica! Yes, Lauren is one of our many hard working agents that go above and beyond for our customers - lending them a hand and making sure all they are covered when the unexpected happen. We are so proud she makes you feel that way. Thank you for being apart of our family."
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debbie kresslein

July 1, 2022

5  out of  5
rating by debbie kresslein
"Not just a State Farm agent, but a true good neighbor and friend! They truly care!"
We responded:
"Thanks, Debbie! We do truly care! We are so happy you feel that as our customer. Our goal is to make sure you, your loved ones and your assets are protected and that when life's mishaps happen, you have the support you need."
Profile photo of Ty Hallsted

Ty Hallsted

June 30, 2022

5  out of  5
rating by Ty Hallsted
"I'm very happy with the personal attention I received here from Leighanne. She made switching companies very easy."
We responded:
"Thank you, Ty and welcome to the State Farm Family! We are so glad you have found the right plan to protect you. Leighanne is such a valuable part of our family, and we are so happy she made your transition to State Farm smooth!"